Your local photocopier, copier repair specialist Sussex & Surrey
 
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PHOTOCOPIER COPIER repairs  charges  support agreements  photocopier sales
 
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Photocopier, Copier, Maintenance Agreements Sussex, Surrey, Hampshire and Kent.

Large copiers are expensive bits of kit, maintenance agreements insure correct operation for the life of the agreement , if you have leased the machine for three or five years you are responsible for maintaining the product. If you have bought the machine outright you will want to ensure the machine works correctly for reasonable life expectancy of at least 4 years.

The first 60,000 copies produced on the machine are the honeymoon period, at 60,000 copies your machine will start to require maintenance, at 120,000 copies you will require a major service. This service could cost in excess of a £1800 pounds and this will continue to escalate. Example the list of parts below will be required for a major service and will require approx 4-5 hours labour, these parts are due for replacement at 240,000 copies.

Ricoh Aficio MP-C4500 service parts
B2232027 - Colour Photoconductor PCU Pack for Cyan, Magenta & Yellow £535.00 + vat
B2232042 - Black Photoconductor Unit PCU £149.00 + vat
B2234022 - 220v Fuser Unit £930.00 + vat
AE040065 - Fuser Oil Supply Roller £69.00 + vat
B2236037 - Image Transfer Belt Unit inc Transfer Belt £629.00 + vat
 
Prices taken from Consumable Warehouse website

A maintenance agreement at 0.5p per copy times 240,000 copies comes to £1200.00 + vat and you would have been covered for any breakdown and or spare parts required for the life of the machine.

Medium volume machines will produce on average 500,000 copies, with large machines producing over a million copies.

With a maintenance agreement you agree to pay a pence per copy charge for the duration of the agreement to cover all parts and labour, a major benefit being you will be buying the parts at trade cost. We as a supplier are offering to supply consumables, spare parts and labour irrespective of the number of calls that you require at a fixed price per copy charge.

We recommend a service agreement with a duration of 60 months (life of the copier), but clients can stipulate shorter durations. This can lead to problems when the agreement ends and you try to renew it, the supplier holds all the trump cards (other service providers will not cover your machine without a major charge upfront) therefore the supplier can increase your charges without worries of you going elsewhere.

Service Agreement Pitfalls

In the current financial climate service providers are failing daily, where does this leave the client, most probably having to buy a new machine, but if the machine was leased you will have to settle the existing lease and buy a new machine. Digital Office Solutions are a small company in control of its costs, financially stable; we operate without the need for an overdraft, ensuring continued support for the life the machine.

A lot of suppliers offer toner inclusive service agreements, these may appear attractive. The trouble with these agreements is that clients assume that this covers their usage, whatever the coverage. Six months after purchasing the machine they receive a letter explaining that they are using more toner than expected. These agreements assume 5% of a page is covered in toner (5% of a page equates roughly to a postage stamp). At this time your cost will be increased, the worst case we have heard of is a 400% increase in cost per copy price and the client has 4 years left on the agreement. Digital Office Solutions offer maintenance agreements which exclude toner, we will agree a toner price at the point of sale and life expectancy. If you choose to cover the paper in toner, you do so without effecting the maintenance agreement cost.

Do not assume service agreements are legally binding, we recently had a call from a third party user, enquiring about service cover for a high volume copier, Their service provider had just informed them that their service agreement now only covered, toner. All spare parts and labour are now chargeable, to rub salt in the wound they are being supplied compatible toners as well. The only change that we have made is that we now offer a discount for clients who pay their minimum billing by standing order.

Our Service Agreements

Term - Standard term 60 months, this can be altered to a shorter term at point of sale

Minimum monthly payment - For clients whose volume is below 5000 copies per month we will charge a monthly charge usually £10

Cost per copy - Our cost per copy charges range from 0.4p Black & 2.5p for colour dependent on volume.

Digital Office Solutions have chosen to become a part of the Trading Standards approved Trader  "Buy with confidence" scheme, as part of the approval process West Sussex Trading Standards have audited our Service Agreements, analysed our working practice's, contacted a cross section of our client base, to ensure that they we operate within their guidelines.

 

 
 
 
Photocopier, Copier, Maintenance Agreements Sussex, Surrey, Hampshire and Kent.
Call 01293 537827 for Photocopier, copier support Crawley we are a small independent office equipment company offering the highest level of support for Canon Ricoh Konica Minolta, Muratec, Kyocera Mita, Oki, Olivetti, Samsung and Utax black and white and colour photocopiers copiers in Crawley, at cost effective pricing.
Photocopier, copier Crawley Support Canon Ricoh Konica Minolta, Muratec, Kyocera Mita, Oki, Olivetti, Samsung and Utax repairs on site mobile engineers repair fix mend faulty jam jamming misfeeds’, supply toner , drum, pcu, fuser unit toner deliveries call engineer service light on preventative maintenance copier service agreement copier maintenance agreement service contract maintenance contract problems Crawley
Repair MURATEC, SAMSUNG, CANON, RICOH, PANASONIC, INFOTEC, ELMEG, REX ROTARY, NASHUATEC, GESTETNER, LANIER photocopiers copiers Crawley.Fix photocopiers, copiers, multifunction, black & white & colour copiers Crawley. Mend A4 & A3 photocopiers, copiers multifunction machines Crawley. If you have a fault or faulty photocopier / copier in Crawley we can fix it. If you are in Crawley and have a jam in your photocopier / copier we can repair it. Does your photocopier in Crawley keep jamming we can mend it. Do you suffer from misfeeds in your photocopier / copier in Crawley, we can cure it. Photocopier / copier jamming in Crawley we can mend it. Require toner for your photocopier / copier in Crawley we can supply it! We can deliver toner for your photocopier / copier in Crawley. Is your photocopier / copier asking for service, is it displaying a fault code in Crawley, we can repair it! Does your copier have a maintenance light on, does it require a pm service we can carryout this maintenance for you in Crawley. We carry out preventative PM maintenance schedules in accordance with the manufacturers recommendations in Crawley. We offer photocopier / copier service agreements for photocopiers in Crawley. We offer photocopier copier maintenance agreements agreements in Crawley. We offer photocopier / copier service contracts in Crawley, We offer photocopier / copier maintenance agreements in Crawley. If you have a copier problem in Crawley we can fix it! dirty copies, spots on copies, fault code, paper jams, jamming, service code, maintenance due, pm light on, sc320, machine dead, no power, pm due, oil can light on, wishy washy copies, feint copies, toner needed, toner light on, developer, colour copier repairs, needs a good service, bad copy quality, poor quality solids, sc code, lines on copies, adf jamming, copier repairs, photocopier repairs, colour copier repairs, colour photocopier repairs, copier maintenance agreements, photocopier maintenance agreements, service agreements, dots on copies, marks on copies, print rubbing off, circuit board fault, no fix no fee, multi-function repairs, laser printer repairs, fix laser printers, cant print to the copier, printer drivers loaded, cant scan from the copier, copier wont fax, ebay machines repaired, all in one repairs, consumables supplied, colour toner, cyan, magenta, yellow, A4, A3, wide format, black, white, paper misfeeds, jam, stuck, fix, repair, resolve, mend, collator, stack bypass, multi sheet bypass, large capacity cassette, mains, spikes,
 
CONTACT US
Digital Office Solutions
Unit 5 Hyders Farm
 Bonnetts Lane
Crawley
RH11 0NY
Enquiries
01293 537827
Email Us
SUPPORT
is offered
Monday - Friday
9.00am - 5.30pm
 

We are a small independent photocopier supplier who offer on-site copier support,  we will maintain equipment purchased elsewhere, we offer workshop repairs.

We do not offer gimmicks like no fix no fee, but we will provide an efficient service at a competitive prices.

Contact us on the number below to discuss your servicing requirements.

01293 537827

We repair MURATEC, SAMSUNG, CANON, RICOH, PANASONIC, INFOTEC, ELMEG, REX ROTARY, NASHUATEC, GESTETNER, LANIER photocopiers / copiers  We fix photocopiers, copiers, multifunction, black & white & colour copiers. We mend A4 & A3 photocopiers, copiers & multifunction machines. If you have a fault or faulty photocopier / copier we can fix it.If you have a jam in your photocopier / copier we can repair it.Does your photocopier keep jamming we can mend it.Do you suffer from misfeeds in your photocopier / copier, we can cure them.Photocopier / copier jamming we can mend it.require toner for your photocopier / copier we can supply it! We can deliver toner for your photocopier / copier.Is your photocopier / copier asking for service, is it displaying a fault code, we can repair it! Does your copier have a maintenance light on does it require a pm service we can carryout this maintenance for you. We carry out preventative (PM) maintenance schedules in accordance with the manufacturers recommendations. We offer photocopier / copier service agreements. We offer photocopier / copier maintenance agreements agreements. We offer photocopier / copier service contracts.We offer photocopier / copier maintenance agreements.If you have a copier problem we can fix it! dirty copies, spots on copies, fault code, paper jams, jamming, service code, maintenance due, pm light on, sc320, machine dead, no power, pm due, oil can light on, wishy washy copies, feint copies, toner needed, toner light on, developer, colour copier repairs, needs a good service, bad copy quality, poor quality solids, sc code, lines on copies, adf jamming, copier repairs, photocopier repairs, colour copier repairs, colour photocopier repairs, copier maintenance agreements, photocopier maintenance agreements, service agreements, dots on copies, marks on copies, print rubbing off, circuit board fault, no fix no fee, multi-function repairs, laser printer repairs, fix laser printers, cant print to the copier, printer drivers loaded, cant scan from the copier, copier wont fax, ebay machines repaired, all in one repairs, consumables supplied, colour toner, cyan, magenta, yellow, A4, A3, wide format, black, white, paper misfeeds, jam, stuck, fix, repair, resolve, mend, collator, stack bypass, multi sheet bypass, large capacity cassette, mains, spikes,

 

 

Quickstream Ltd T/A Digital Office Solutions,  Director J M Waters,
Registered in England, Company Registration Number 04193475  Reg. Office 87 Church Street, Willingdon, Eastbourne, BN22 0HS
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